Understanding user categorization in the Telegram Chatbot App

Categories in the Telegram Chatbot app serve three main purposes: grouping quick replies, guiding the selection of automatic responses, and gaining insights into user interests.

How are user interests determined through categories?

1. Create a quick reply with a keyword, such as "Telegram"
2. Assign a category, e.g., "chatbot," to the quick reply.
3. When a user's message matches the condition of the quick reply (contains the word "Telegram"), the category "chatbot" will be assigned to that user.
4. By categorizing users based on their interactions, we gain immediate visibility into their interest in Telegram.
5. This information enables us to tailor our responses, offer relevant recommendations, or showcase products if we have an online store.

Categories play a pivotal role within the Telegram Chatbot app, providing valuable insights and facilitating personalized interactions with users.