Understanding the Overview page in the WhatsApp Chatbot app

The Overview page in the WhatsApp Chatbot app provides valuable insights into the app's performance and usage. Accessible only to the team's owner, this page offers a comprehensive overview of key metrics and data related to the app's functionality.

Here's how the Overview page works:

1. Access and Filtering:

   • The Overview page is located within the WhatsApp Chatbot app under the Overview menu item.
   • It can only be accessed by the team's owner, ensuring restricted access to authorized personnel.
   • Users have the flexibility to view information for specific time intervals and filter data by WhatsApp account(s) or view data for all accounts collectively.

2. Widgets: The Overview page consists of the following four widgets:

   a. Guests:

   • This widget displays the number of achieved guests per day.
   • It provides insights into guest engagement and activity levels over time.

   b. Total:

   • This widget showcases the total number of sent and received messages.
   • Additionally, it highlights the number of sent automatic messages and the total number of achieved guests.
   • This widget provides an overview of overall messaging activity and automation usage.

   c. Categories:

   • The Categories widget presents all categories, sorted in descending order based on the number of times they have been assigned.
   • This helps identify the most frequently assigned categories, providing insights into user interactions and trends.

   d. Agents:

   • The Agents widget tracks the number of times team members have replied within the selected time interval.
   • This information offers visibility into the activity levels and responsiveness of team members.

3. Real-Time Data:

   • The Overview page displays data in real time, ensuring that users have access to the most up-to-date information.
   • The app does not rely on caching to store data, providing accurate and current insights.

The Overview page in the WhatsApp Chatbot app serves as a centralized hub for essential information and metrics. With widgets showcasing guest achievements, message statistics, category assignments, and team member responsiveness, users can gain valuable insights into app performance. The page offers real-time data without relying on cached information, ensuring the information displayed is accurate and current.