Understanding the Overview Page in the Facebook Chatbot App

The Facebook Chatbot app features an Overview page that provides valuable insights into the app's activity. This page offers a range of useful information that can be customized based on the selected time interval.

The Overview page consists of four widgets:

1. Guests: This widget displays the number of first-time guests who have contacted you on a daily basis. It provides an overview of the volume of new interactions with your chatbot.

2. Total: The Total widget provides a comprehensive summary of various metrics, including the total number of received messages, sent quick replies, and the total number of unique guests. This gives you a holistic view of the overall engagement with your chatbot.

3. Categories: The Categories widget showcases the most popular categories based on guest interactions. It helps you understand the interests and preferences of your guests, allowing you to tailor your chatbot's responses accordingly.

4. Agents: The Agents widget highlights the most active agents in terms of message sending. It provides insights into the performance of individual agents and their contribution to the overall conversation volume.

You have the flexibility to group the information based on different time intervals, enabling you to analyze trends and patterns over specific periods. Additionally, the Overview page allows you to filter the information based on individual Facebook Pages, providing a comprehensive view of each page's performance.

The Overview page in the Facebook Chatbot app serves as a valuable tool for monitoring and analyzing the app's activity, enabling you to make data-driven decisions and optimize your chatbot's performance.