Understanding the categories in the FB Commenter app

Categories play an important role in the FB Commenter app and are essential for automations. In this article, we'll explain the purpose of categories and how to manage them.

There are two primary goals for categories in the FB Commenter app:

1. Grouping quick replies: Categories are used to group quick replies, which can be selected for use on one or more Facebook Pages. By selecting the appropriate categories, quick replies can be filtered for easier access.

2. Understanding user interests: When quick replies are used as a reply to a comment, they are assigned to the user who receives the reply. This allows you to track and understand users' interests. Categories can be used to group these quick reply responses and better analyze them for insights.