How to use the categories in the Facebook Chatbot app

Categories play a crucial role in the functionality of the Facebook Chatbot app. They allow you to organize and control various aspects of your automations. Here's how categories work:

1. Categorizing Quick Replies: Categories help the bot determine which quick replies should be used for a specific Facebook Page. By assigning a category to a Facebook Page, you ensure that only quick replies with that category will be utilized for that particular Page.

2. Analysis and Insights: Categories also provide valuable insights during analysis. In the Conversations page, you can observe the categories associated with guest interactions. This allows you to understand which templates the guest has viewed and which messages they have sent. By leveraging categories, you can gain insights without having to read through all of the guest's messages.

3. Bot Categorization: Bots themselves can be assigned one or more categories. However, these categories are mainly used for organizing quick replies.

Within the Facebook Chatbot app, you have the flexibility to create and manage categories. You can decide which team members have access to specific categories and grant them permission to create new ones.

Categories streamline your automation processes, ensuring efficient and targeted interactions with users on Facebook Messenger.